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Now take a dry q tip and clean the mirror and do it a couple of times. Just worked for me too!! Next time one on a contract fails I’ll clean it, then I can monitor it for a while. Or turn on and turn off repeatedly almost 20 times for moving scanner to the opening Look down and you will see a mirror right side gab under the scanner light. HP has scanned your product but currently has no suggestions for driver updates. You need to replace the scanner unit. Or, view all available drivers for your product below.

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Replacing the printer is not really an option.

Philus asked Sep 11, at 6: Select your operating system and version. When done move the scanner to the right using your fingernail and then the pliers on the belt to get it all the way back.

Please sign in to comment. Sometimes with the power off if you remove the toner cartridge and then tilt the unit on the left side the scanner will move by itself.


HP LJ 3380 scanner unit

I don’t see my operating system. Moe that post above yours was copied from one of my posts.

Asia Pacific and Oceania. HP Download and Install Assistant. Since I don’t disassemble and clean them I’m not much help here.

HP with scanner error – turn off-turn on Thank you!

HP is compiling your results. Email list of drivers. HP encountered an error while trying to scan your product.

HP LaserJet All-in-One Printer – Driver Downloads | HP® Customer Support

A little maintenance philosophy: This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. It may look clean but it has a film on it that prevents the scanner from calibrating.

I have tried all of the setting and can’t get it to scan.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? This tool applies to Microsoft Windows PC’s only. Philus asked Sep 12, 3830scanner I use a dry soft foam swab to clean them.


We were unable to retrieve the list of drivers for your product. Remove the screw and then remove the glass. We were unable lu find any drivers for your product. Bought mine in 05 and used the heck out of it.

How do you get the scanner to work with the PC or laptop? A new scanner will work for years. Disassembling and cleaning it might help.

HP Customer Support – Software and Driver Downloads

Remove selected files Download files. If it does put the glass and cover back on and you are ready to go. Drivers may be in development so please check back at a later date or visit the product 3380scsnner. Lets try to make this as easy as possible. Now do not put the glass back on yet.